Frequently Asked Questions
What are the tags made of?
We offer nothing but the best. Our tags are made from an ultra-strong recycled steel core about 1mm thick. The steel is coated with a special everlasting polymer which allows us to infuse graphics and text using a unique process. The final result is a pleasure to hold, with smooth rounded edges and a porcelain look and feel. They are manufactured and made in the U.S.
How big are the tags?
Our large tags are 1 1/4 inches (3.18 cm) in diameter, which is about the size of a U.S. Half Dollar coin. The small tags are 7/8 inches (2.2 cm), which is about the size of a U.S. Nickel coin. Both are about 1mm thick. Each tag comes with a sturdy steel split key ring for attachment.
Is my custom text printed over the design shown?
No. Your custom text is printed on the back of the tag in black text on a white background. The design that you choose is printed on the front exactly as it is shown on the website.
What kind of guarantee do you offer?
We guarantee the tag text will never become unreadable. If, for some crazy reason it does, we’ll replace it for free. Our goal is for you to be happy and with that being said, all we ask for is to please let us know via email, so we can go ahead and start your process either with your full refund or replacing it with a new tag.
What type of shipping do you use? How much does it cost?
For most orders we use USPS First Class. It costs $2.98 for all U.S. orders. We also offer international ordering; all you have to do is to email us so we can update you with your order and accurate international shipping costs.
How long does it take to receive my tag in the mail?
We usually ship within 24 hours from the time you place your order unless we have had a massive influx of orders over a short period. You should receive a shipment notification email when your order has been dispatched. The order then ships from Asheville, North Carolina by USPS. The delivery time depends on your location but ranges from 3 – 5 business days. International orders can take longer (10 – 15 business days) due to customs and distance.
Are the tags good for cats too?
Absolutely! We have even designated a special category for your cat.
What are some other uses for the tags?
Our tags can be used in a variety of ways. They are an excellent way to add style and safety to all of your pets including, of course, cats and dogs. We’ve even seen them being sported by horses! Our customers have also used them as fun key rings and a unique way to ID luggage or school backpacks. We had clients wear them as bracelets and necklaces. Be creative–they can be used in dozens of ways!
What are your refund and return policy?
If for any reason, you are not happy with your tag, you may return it to us for a full refund, we want you to be a Happy Camper!